FAQs

UV-C Information

What is that UV light used inside the handheld UV Sanitizer?

It’s called Ultraviolet (UV-C) light. A common one is UV-B. UV-C has higher frequency of the UV light that can kill germs. It is part of the ultraviolet light spectrum.

Is UV-C harmful?

Only prolonged exposure (ie. 8 or more hours) to UV-C light can be harmful for humans.

How UV-C kills germs?

UV-C light is highly effective at penetrating thin-walled germs like viruses and bacteria. The light alters the genetic structure of the germ and they die.

Is UV-C safe for my phone?

Yes, UV-C LED is a light, not water or chemicals. Environmentally friendly, UV-C LED light kills bacteria and viruses and is completely safe for your phone. Safety features ensure no UV-C LED light can escape, and anything placed inside the sanitizer is not harmed.*

*Do not try to circumvent the safety features. Do not place any live objects in the device.

Can I run multiple consecutive sanitizing cycles on my phone?

Yes! Though the first cycle will have sanitized your device, there is no harm to your device to run another cycle if you wish.

What can I sanitize in my UV-C Sanitizer?

Anything that fits inside your UV-C Sanitizer can be sanitized. In addition to most smartphones, the UV-C Portable Sanitizer Bag is designed to sanitize other items, like keys, jewelry, eyeglasses, TV remotes, and earbuds, to name a few. Use the interchangeable phone or platform clips to ensure proper positioning as only areas exposed to UV-C light will be sanitized; items touching or overlapping may not receive optimal UV-C light exposure.

Shipping, Order Tracking, and Delivery

How long does it take for my order to ship within the USA?

USA orders will ship and arrive within 7 business days. You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. Delivery of your order can take 3-5 business days.

How do I track my order?

You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. If you did not receive this email, your order may not have shipped yet. USA orders should receive their shipping confirmation email within 3 business days from the moment the order was placed. International orders should receive their shipping confirmation email within 5 business days from the moment the order was placed. If you have not received your shipping confirmation email with tracking information after the allotted time, please check your spam/junk/promotions mail to ensure the email did not go to this folder. If no email was received, please email us at info@everydaydefenses.com so that we may provide you with your tracking number.

For orders shipping within the USA, you may track your order at https://www.usps.com/ using the tracking number provided.

My tracking is not updating.

There may be instances that tracking does not update immediately (appears as in “Pre-Shipment” for example). Please allow up to 48 hours for tracking updates to appear.

My package was returned for a “bad address”.
If your package was shipped, however, it was returned to us due to a bad address, please click on the link below to purchase a new shipping label to have your order re-shipped to the correct address. Please be sure to select the proper size for your product to ensure correct postage.
There is no tracking number/ or status?

We are working on processing your order. We are just waiting for the tracking number. As soon as we have it, we will send it to you so please keep an eye on your email.

Pre-Sale Shipping

Pre-sale items will begin shipping out to customers on the date listed on the product page. Once your item is shipped, you will receive a shipping confirmation email with tracking information so that you may track your package and see the estimated arrival date.

Order Related Concerns

How do I check my order status?

Once you have successfully placed an order, you will receive an order confirmation email containing your order number and a summary of your purchase. Once your order has shipped, you will receive another email from us notifying you of this update and it will contain your tracking number.

If no email was received, please email us at info@everydaydefenses.com so that we may provide you with your tracking number and further help if needed.

My discount code didn’t apply.

Please email us at info@everydaydefenses.com and provide your discount code so that we may verify eligibility and make the proper adjustments to your order if applicable.

My order was damaged, defective, missing items, or wrong item received.

Please email us at info@everydaydefenses.com with a clear photo attached of the item(s) you received so that we can review your request for a replacement. After review and confirmation, we will replace or reship your damaged/ defective/ missing item(s) immediately.

International Orders

Do you ship to other countries?

Unfortunately, we currently only ship to the USA.

How do I track my order?

A tracking number should have been sent to you via email after your order was shipped. If you didn’t see an email, please check your spam/junk mail.

If no email was received, please email us at info@everydaydefenses.com so that we may provide you with your tracking number.

Payment Methods

What payment methods do you accept?

We accept all major credit cards and PayPal for payments.

Returns and Refunds

I would like to return or refund my order.

We are sorry to hear that you would like to return your item. If you are not fully satisfied with your purchase, we’re here to help.

Returns

Due to the nature of our products and its hygiene sensitivity we do not offer refunds only exchanges. You have ​30 days from the date of delivery to request an exchange. If more than 30 days from receipt have gone by unfortunately, we cannot offer an exchange. We will even give you the option to choose another item of equal or lesser value in place of your original item purchased.

General Inquiries

Where are you located?

Our main office and shipping facility is located in Miami, Florida USA



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